1. ARE YOU ACCEPTING CONSIGNMENT? / DO I NEED TO MAKE AN APPOINTMENT?
We are always accepting Consignment, no appointment necessary, just drop by the store any time we’re open.
2. HOW LONG IS MY CONSIGNMENT PERIOD?
The Consignment period is 60 days, after items are accepted, each consignor receives a Confirmation Email that includes their check in date.
3. WHAT PERCENTAGE DO I RECIEVE?
$ 0 - 499
$ 500 - 999
$ 1000 & up
4. HOW DO YOU DETERMINE PRICING?
Our staff has many years of experience when it comes to giving our consignors and buyers the best deal possible. Pricing is determined by Condition, Original Retail Price, Resell Value & Demand!
5. HOW DO I CHECK IN ON MY ACCOUNT?
It is up to the consignor to email us on the date we provide, to check in on their account! Sales can be set aside at the store, or sent via E Transfer for $1.50 Charge. Unsold Items are set aside for 14 days to be picked up.
6. WHAT KIND OF ITEMS DO YOU ACCEPT?
We always keep up with the seasons, so keep that in mind when looking through your things! We always recommend people to refer to the “What We Look For” Page, to get an idea of Styles.
Items accepted have to be in good condition, and arrive to the store freshly washed.
1. WHAT IS YOUR REFUND POLICY?
Consignment works a lot different than a regular retail store. Because we are selling on behalf of others, the items being sold belong to our consignors, not us. That means we do not accept any returns or Exchanges.
We encourage shoppers to read each product description carefully before making a purchase, and to reach out to us if any further information is needed!
2. CAN I PUT AN ITEM ON HOLD?
Unfortunately, because we have both an online store as well as a store front, we are not able to put any items on hold.
3. HOW DO I KNOW IF SOMETHING IS AUTHENTIC?
We guarantee the authenticity of every item we sell. We process all of the High Brand Bags through a program called ‘Entrupy”. More Information on how Entrupy works, can be found here.
4. HOW OFTEN DO YOU GET NEW STOCK?
We receive Items on a daily basis but we never know exactly what it's going to be! We will usually post new stock on our website or social media accounts, so that’s currently the best way to see what's new!
5. ARE ALL OF YOUR ITEMS ONLINE?
Because we have so many consignors, not every item that comes in can be featured online. We always have an amazing selection of items that are only available in store!
6. IVE PURCHASED SOMETHING ONLINE, HOW CAN I GET IT?
In response to the COVID-19 pandemic, Brilliant is now offering different options to match our customers preferences.
With online orders, we are re implementing our Local Delivery option at checkout. If you are a resident in the HRM area, you can select this option and for a $10 fee, we will deliver right to your door!
We have also decided to offer this same service for customers who are wanting to consign with us. If you live in the HRM area, we will pick up your items and bring them to the store for a $20 fee!
Orders Are Sent Out Within 5 Business Days!
For any other questions, please email us at firstname.lastname@example.org